customer service | PivotLeader Inc.

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I’m in the Middle of Something …

Richard Branson, the British Billionaire who founded the Virgin Group and it’s 400+ companies, is widely quoted as saying “if you take...

5 Things You Need to Measure to Be More Profitable

One of the gurus of business once said that "What gets Measured Gets Managed!" and it's true. As an example a few years back I wanted to...

How Customer Service and Passion Could Save Your Business

Like most people, at least 62% according to a 2019 study by Hello Products, I don’t like going to the dentist. However, this was my week...

Reduce Your Customers Risk And Increase Your Sales

“If only our customers would buy more from us” is a resounding phrase that is heard throughout many businesses these days as the demand...

5 Trainings Your Staff Needs to Reduce Your Stress

Most leaders are stressed out when their staff doesn’t understand how to do their job properly. Here are 5 training areas most business...

How Your Employees Can Build or Destroy Your Brand. And What to Do About it.

We were walking by the Vancouver airport recently and an employee was standing outside of the Plaza Premium Lounge greeting by passers...

Surviving Threats to Your Business. How to Get Profitable Again

The steely blade of the hunting knife at my throat, made me swiftly take stock of the seriousness of the situation and my immediate...